Fashion Yoomi aims to provide a straightforward cancellation, return and refund process. Orders may be cancelled, returned or refunded only in accordance with the conditions described in this policy and applicable law.

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped or handed over to the logistics partner, cancellation may no longer be possible through the normal cancellation process. In such cases, the customer may need to follow the applicable return or refusal process.

Fashion Yoomi may cancel an order when a product is unavailable, there is an error in product information or pricing, the order cannot be delivered to the specified location, fraudulent or suspicious activity is detected, or due to other legitimate operational reasons.

A return may be accepted where:

• The wrong product was delivered.
• The product received is damaged or defective.
• The product does not match the order due to an error attributable to Fashion Yoomi.
• The product is otherwise covered by the applicable return conditions displayed at the time of purchase.

Certain products may be non-returnable due to their nature, hygiene requirements, condition, customization or other applicable restrictions.

Returned products should generally be unused and in their original condition, with original packaging, tags, accessories and other items supplied with the product, unless the return is being made because the product was damaged, defective or incorrectly supplied.

If you receive a damaged, defective or incorrect product, please contact Fashion Yoomi as soon as possible after delivery. We may request order details, photographs, videos or other information necessary to verify and process the request.

A refund may be issued after an eligible cancellation or return has been approved. Refund eligibility may depend on the reason for cancellation or return, the condition of the returned product and the applicable product policy.

For eligible prepaid orders, approved refunds will generally be processed through the original payment method or through another appropriate method where required.

For eligible Cash on Delivery orders, any approved refund will require the customer to provide the necessary payment or bank details through the refund process. Refunds will not be made in cash unless specifically approved by Fashion Yoomi.

Once a refund is approved, Fashion Yoomi will initiate the refund within a reasonable period. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or bank.

Shipping charges, where applicable, may be non-refundable unless the cancellation, return or refund is caused by an error attributable to Fashion Yoomi or otherwise required under applicable law.

If an order is returned to Fashion Yoomi because of an incorrect address, repeated delivery failure, refusal to accept the shipment or other reasons attributable to the customer, any refund will be subject to the applicable order and shipping conditions.

Promotional discounts, coupons, reward coins or other benefits associated with an order may be adjusted, reversed or cancelled where the underlying order is cancelled, returned or refunded, subject to the applicable reward terms.